Privacy Policy
Effective Date: July 9, 2026
The Bunker CHS (“The Bunker CHS,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.
By using our website at https://thebunkerchs.com, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Reservation or event details
- Membership inquiries
- Corporate event requests
- Private party requests
- Messages submitted through contact forms
- Payment information (processed securely through Stripe; we do not store complete payment card information)
- SMS opt-in information (when you choose to receive text messages)
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on pages
- Referring website
- Date and time of your visit
- Cookie identifiers
How We Use Your Information
We use your information to:
- Respond to inquiries.
- Process reservations and bookings.
- Manage memberships.
- Process event requests.
- Process payments.
- Provide customer support.
- Send reservation confirmations and service-related communications.
- Send SMS notifications only when you have opted in.
- Improve our website and customer experience.
- Maintain website security and prevent fraud.
- Comply with applicable legal obligations.
SMS Communications
If you choose to opt in to receive SMS messages from The Bunker CHS, you may receive messages regarding:
- Reservation confirmations
- Reservation reminders
- Booking updates
- Event information
- Customer service communications
- Account-related notifications
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.
You may opt out at any time by replying STOP to any text message.
For assistance, reply HELP or contact us directly.
SMS Privacy Commitment
SMS consent is not shared with third parties or affiliates for marketing purposes.
Your mobile phone number and SMS opt-in information will only be used for communications from The Bunker CHS related to the services you have requested.
Sharing of Information
We do not sell, rent, or trade your personal information.
We do not share your personal information with third parties for their marketing purposes.
We may share limited information only with trusted service providers that help us operate our business, including:
- Stripe (payment processing)
- Website hosting providers
- Reservation and booking software providers
- Customer relationship management (CRM) platforms
- SMS messaging service providers
- Email service providers
These providers may access information only as necessary to perform services on our behalf and are contractually obligated to safeguard your information.
Analytics and Advertising Technologies
Our website uses technologies that help us understand website usage and improve our services.
These include:
Google Analytics
We use Google Analytics to collect anonymous information regarding website traffic, visitor behavior, and website performance.
Google Analytics may collect information including:
- Device information
- Browser information
- Pages visited
- Session duration
- Geographic region
- Referring websites
Google Analytics does not provide us with personally identifiable information unless you voluntarily submit it through our website.
Meta Pixel
Our website uses the Meta Pixel to better understand how visitors interact with our website and to measure the effectiveness of advertising campaigns on Facebook and Instagram.
The Meta Pixel may collect:
- Website activity
- Browser information
- Device identifiers
- Cookie information
This information helps us improve our advertising and website experience.
Cookies
We use cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyze website traffic
- Measure advertising performance
You may disable cookies through your browser settings; however, some portions of the website may not function properly.
Booking Platform
Reservations and bookings may be processed through our online booking platform.
Information submitted through the booking system may include:
- Name
- Contact information
- Reservation details
- Payment information
- Booking preferences
As our online booking platform evolves, including future systems developed specifically for The Bunker CHS, this Privacy Policy will continue to apply to information collected through those systems.
Payment Processing
Payments are securely processed through Stripe.
The Bunker CHS does not store full credit card numbers or payment card security codes on our servers.
Payment information is processed in accordance with Stripe’s security and privacy standards.
Embedded Social Media
Our website may contain embedded Instagram content and links to our social media pages.
These services may collect information through cookies or similar technologies when you interact with embedded content.
Your interactions with those platforms are governed by their respective privacy policies.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Although no system can guarantee absolute security, we continually work to protect the information entrusted to us.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill reservations
- Provide requested services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Children’s Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
Your Privacy Rights
You may request to:
- Access the personal information we maintain about you.
- Correct inaccurate information.
- Request deletion of your personal information where permitted by law.
- Withdraw consent for communications.
To exercise these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any updates will be posted on this page with a revised Effective Date.
